“RACCOON CO.,LTD.” (hereinafter referred to as the “Company”) realizes the proper protection of personal information (hereinafter referred to as “Personal Information”) of users (hereinafter referred to as the “Service Users”) of the website operated by the Company (hereinafter referred to as the “Website”) is an important social responsibility of the Company, thus it hereby establishes and shall comply with this Policy.
1. Personal Information: Definition
The Company shall consider any information pertaining to a specific individual that are personally identifiable, including any description, symbol, image, and sound.
2. Personal Information: Collection and Use
The Company shall be the sole owner of all information, including but not limited to those Personal Information collected through its Website. Any information collected through the Website shall be under the sole possession of the Company. Further, we record the phone calls for emergency purposes (in the event where cooperation in police investigation is requested or where confirmation is requested by Service Users), or to improve the quality of services provided by our call center representatives, or to help the Company verify the service details. Personal Information collected from Service Users on the Website shall never be integrated or processed along with the information directly obtained from other sources (lists, mailing lists, and any other third parties).The Company will never sell, share, or provide any Personal Information, without obtaining prior consent from the applicable individuals, to any third parties except for the reasons stated in this Privacy Statement. Provided, however, such Personal Information shall be disclosed where disclosure of such information is required lawfully required by the government, local authorities, or the court of law, or where such information is required for the shipment of purchased items or the payment settlement by outsourced agents, or where such consent is not required based on certain laws and regulations. The Company shall use the Personal Information collected from Service Users for the following purposes:
The Company uses Personal Information from its Service Users collected from following areas on the Website:
The Company shall notify any additional purpose(s) or the changes made with the purpose(s) of use to its Service Users via email or announcement on the Website in the event where the purposes of collecting Personal Information, which were initially limited to the provision of the Company’s Services or information, to be significantly changed.
3. Disclosure of Personal Information to Third Parties
The Company shall clarify the purpose of use of Personal Information, and it shall only handle them within the scope necessary to attain such purpose of use. The Company shall notify any additional purpose(s) or the changes made with the purpose(s) of use to its Service Users via email or announcement on the Website in the event where the purposes of collecting Personal Information, which were initially limited to the provision of the Company’s Services or information, to be significantly changed. The Company uses third party carrier services for the shipment of merchandise. Additionally, the Company uses credit card billing companies, should the Service Users wish to use their credit cards for the payment of the fees and charges relating to the merchandise and the use of the Services.
The Company shall enter into a service contract with each third party service provider for those special services The Company shall share all information required by the applicable third party service providers (name and other contact information to the Service Users, and billing information, including credit card number), should the Service Users elect to use these services. The Company shall manage and supervise each entrusting third party service provider by entering into a non - disclosure agreement with each of them in order to ensure that Personal Information entrusted to them are never used for the purposes other than providing the said services.
4. Sharing of Personal Information
The Company may share the Personal Information which it collected with its group company as follows (a - e):
5. Links to Other Websites
The Website contains links to other websites. Although the Website contains links to other websites, it does not share any personal information with those websites. The Company assumes no responsibility whatsoever for any collection or use of Personal Information take place at the externally linked websites. Therefore, it is the Service User’s responsibility to read and understand the privacy statement provided by each of such externally linked website.
We provide a web form for the Service Users to select between opt in and opt out from receiving our e-zines delivered to the email address provided at the time of membership registration.
The Company may, from time to time, request information from its Users with the use of Questionnaires. Participation to questionnaire survey is optional, thus Service Users may decide whether or not to disclose such information. Information required may include Personal Information (name, address, postal code, and age, etc.). Contact information, among this information, shall be used for the notification of questionnaire results. The information collected through questionnaires shall be only used for the purposes of monitoring and improving the satisfaction among those Users.
8. Management of Security and Personal Information
The Company shall take all possible measures to protect Privacy Information for all of its Service Users. SSL, the industry-standard encryption, is used for all data transmitted when the Service Users submit important information through the Website. The Company ensures that privacy is protected throughout its business operation by regularly providing information security and privacy protection trainings to all of its staff members.
9. Correction and Update of Personal Information
The Company provides a web form within its Website for the Service Users to personally request for the disclosure, or change of their own Personal Information, as well as to discontinue the use of the Services. In addition, such Service Users may personally contact the customer support desk (refer to “11. Customer Complaint Help Desk and Inquiries ” below for more details). The Company shall promptly handle such request based on the procedure provided by the Company.
10. Request for your Own Personal Information
The Company shall properly and promptly respond to any request submitted by Service Users for disclosure of their own Personal Information, after identification of the Service User requesting such disclosure is verified. Should the Service User find any errors with the Personal Information maintained by the Company after the disclosure of such information, the Company shall, in principle, comply with the request correction or deletion of such errors. The Company shall comply with the request for the suspension of use of Personal Information when such information is (1) used for the purposes other than those provided in the Privacy Statement; (2) illegally collected; or (3) provided to third parties without the consent by the Service Users.
11. Customer Complaint Help Desk and Inquiries
The Company has established a help desk and scheme necessary to handle inquiries on this Privacy Statement and handling of Personal Information. Please contact the Company at the following:
12. Revision of the Privacy Statement
The revision date which is located on top of this page shall be updated, should the Company revise the content of the Privacy Statement. Should any significant changes be made to the content of the Privacy Statement, it will be announced on the Website.