Shipping Fee is set by the shipping companies.
Shipping fee differs depending on total weight, shipping destination, and shipping method.
You can confirm the fee on the order screen.
*Handling Fee is JPY800.
*For ECMS Express (Taiwan/ Hong Kong/ Korea/ Singapore/ Malaysia/ Thailand), DHL and UPS, the heavier of the actual weight and the volume weight will be applied.
*The shipping fee for each shipping method will be modified on the first day of every month.
Please see detailed information on Shipping Methods and Costs.
Items will be directly shipped from SUPER DELIVERY's warehouse to your registered address.
Every shipment is guaranteed against all transportation risks (loss, theft, damages).
|Shipping Preparation||After Shipping|
|Sea Mail (Japan Post)||
Depends on the item.
*Time for collecting items from vendors, inspection and the export handling.
|20 - 60 days|
|Air Mail (Japan Post)||4 - 7 days|
|ECMS Express||3 - 7 days|
|EMS (Japan Post)||3 - 6 days|
|DHL||2 - 5 days|
|UPS||2 - 5 days|
UPS and the UPS logo are trademarks that are used with permission by the owner, United Parcel Service of America, Inc. All rights reserved.
Please check your Order History.
We will not accept requests for combined shipments. However, we may choose to pack items from multiple orders together due to our warehouse's convenience. Also, we may deliver one order in separate packages. In any case, the shipping cost determined at the time of your order will not change.
Depending on your order, we may change the carrier. The shipping fee determined at the time of order will not change. Please be assured that we do not make unfavorable changes for you, such as extending the delivery time. You can see the determined carrier/tracking number in your Order History.
|Sea Mail||Air Mail||ECMS Express||EMS||DHL||UPS|
|Accessories & Jewelry
|Order is over 300kg|
|Order is over
|Country/Region||There may be restrictions.|
If you have to change your shipping address, please apply at Update Your Account Information.
The shipping address cannot be changed after the order is placed.
*Our international service is not available for a shipping address in Japan.
In addition, we have the SUPER DELIVERY Japanese version which is only provided domestically in Japan.
(Another service) Please register the Japanese version if you consider exporting your packages by using freight company yourself.
Please access it after log out from International version
日本版 SUPER DELIVERY
We will not ship directly to consumers. We ship your order to your registered store address only.
If carriers inform us that it's not possible to complete delivery due to your refusal to accept, long absence, or unknown address, we may cancel your registration.
Please be aware that we can not issue a refund in such cases above.
Some items may be charged customs duties, consumption tax, and value-added tax at the time of customs clearance in destination country. Or import-banned items may be confiscated or returned. Please confirm appropriate agencies such as your local customs before making your purchase. You will be responsible for any cost associated with confiscation or suspension. Neither we nor each carrier can compensate for such cases above.