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[About Internet shopping (by brand)]*KIVISDOU : Please do not sell at EC malls (Rakuten, Yahoo! Shopping, Amazon, etc.). Sales are allowed on our own EC site.
*TAWARA   : Both EC malls and our own EC site are acceptable.
*stample  : Both EC malls and our own EC site are acceptable.

[About defective items *No need to return defective items.]
In principle, defective items will only be returned upon photo verification. Please dispose of defective products at the store.
If you find a defective item, please send us an email in advance with a photo of the defective part, the part number, color, size, quantity, defective part and description of the defect.
*However, depending on the product and the nature of the defect, we may ask you to send the item back to us.

[Damaged packages]
If the box, bag, or other packaging is damaged upon arrival, we will send you a replacement package for the product that will not be sold (we may not be able to accommodate some products). (Depending on the product, we may not be able to provide this service.)

[Shipping of items with different delivery dates].
If you have ordered items with different delivery dates, please contact us in advance if you wish to have the items shipped separately by delivery date or as soon as the items are available.
However, shipping charges will be billed according to the amount of each shipment.

[Shipping company].
In principle, Fukuyama Express will be used for delivery except in some areas. You cannot specify the shipping company.
Please note that it may take 1 to 3 days for delivery depending on the area.

[Sales to China]
We currently cannot accept transactions for the purpose of sales to China due to an agreement with our distributor (Hong Kong and Taiwan are available).