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[Caution]

*Basically, we cannot accept cancellations after an order has been placed, regardless of the contents of the order. Please be careful when placing an order.

*Basically, cancellations are also not possible in the event of delays in receiving items from the manufacturer due to COVID-19.

*It may be sold out or out of stock after an order has been placed.

*Please note that we may have to adjust the number of shipments due to the fact that we manage inventory at multiple stores at once.

*Please note that the release date differs depending on the product.

→If you order products with different release dates at the same time, we will ship the product with the later release date. (If you order a product released in January and a product released in March at the same time, the shipment will be made after the product released in March arrives.)

→We apologize for the inconvenience, but we will be able to deliver your order more smoothly if you place your order for products with the same release date and delivery date.

(*In the case of mixed orders of pre-order items and in-stock items, in some cases, in-stock items will be shipped first.

*Please leave a note in the comment box if you wish to have your order split or shipped together.

*If an item is marked as "ordered from the manufacturer," we will place an order with the manufacturer after you place your order.

→If the product is currently on sale and in stock, it will generally arrive at our company in about 2 weeks, but if the product is waiting for resale, it may take 1-3 months to arrive.

→If the product is not sold out, we will keep the remainder of the order.

*If the delivery date changes, we will contact you when the delivery date is known, so please be sure to check your messages.

→If we have set a deadline for reply, please reply within the deadline in the message.

→If we do not receive your reply by the deadline, we will decide whether we will ship the order after all the items have been received or only the items that are ready to be shipped will be shipped first.

*If the amount of the order is less than the manufacturer's shipping amount, the order will be shipped as soon as the shipping amount is reached, which may be later than the time of our reply.

*[For Super Delivery Warehouse customers] Basically, we will ship only after all ordered items are in stock.

→As an exception, seasonal items such as Halloween, Christmas, and New Year's items may be shipped separately in advance to ensure that they arrive in time for the season.