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”RACCOON COMMERCE, Inc.” (hereinafter referred to as the ”Company”) realizes the proper protection of personal information (hereinafter referred to as ”Personal Information”) of users (hereinafter referred to as ”Service Users”) of ”SUPER DELIVERY”, the website operated by the Company (hereinafter referred to as the ”Website”) is an important social responsibility of the Company, thus it herein establishes and shall comply with this Policy.
1. Personal Information: Definition
The Company considers Personal Information as any information pertaining to a specific individual, by which such individual may be identifiable, including any description, symbol, image and sound.
2. Personal Information: Collection and Use
The Company shall be the sole owner of all information collected from Service Users through the Website, including but not limited to those Personal Information. Any Information collected from Service Users through the Website shall be in the sole possession of the Company. Further, the Company may record the phone calls for emergency purposes (in the event where cooperation in police investigation is requested or where confirmation is requested by Service Users), or to improve the quality of services provided by the call center representatives or to help the Company verify the service details.
The Company shall not sell, share or provide any Personal Information to any third parties without obtaining prior consent from each individual, except for the reasons stated in this Privacy Statement. Provided, however, that such Personal Information shall be disclosed if disclosure of such information is lawfully required by the government, local authorities or a court of law, or if such information is required for the shipment of merchandise or the payment settlement by outsourced agents, or if such consent is not required based on certain laws and regulations.
The Company may use the Personal Information collected from Service Users for the following purposes:
The Company uses Personal Information collected from Service Users during the following processes (a-e) on the Website:
The Company shall notify the Service Users of any additional purpose(s) or the changes made on the purpose(s) of use via email or announcement on the Website in the event where the purposes of collecting Personal Information, which were initially limited to the provision of the Company’s services or information, have to be significantly changed.
3. Disclosure of Personal Information to Third Parties
The Company shall clarify the purpose of use of Personal Information, and it shall only handle them within the scope necessary to attain such purpose of use.
The Company shall notify Service Users of any additional purpose(s) or the changes made on the purpose(s) of use via email or announcement on the Website in the event where the purposes of collecting Personal Information, which were initially limited to the provision of the Company’s services or information, have to be significantly changed.
The Company uses third party carrier services for the shipment of merchandise. Additionally, the Company uses credit card billing companies, if Service Users wish to use their credit cards for the payment of the fees and charges relating to the merchandise and the use of the services provided by the Company.
The Company may entrust part of its operations on the Website to third parties as the above cases. Also, the Company may enter into a service contract with third party service providers for special services. In such cases, the Company may share all information required by such entrusting third party service providers (Service Users’ name, other contact information and billing information including credit card number).
The Company shall manage and supervise each entrusting third party service provider by respectively entering into a non-disclosure agreement with them in order to ensure that Personal Information entrusted to them shall not be used for the purposes beyond the scope of their entrusted business.
4. Sharing of Personal Information
The Company may share the collected Personal Information with its group companies as follows (a - e):
5. Links to Other Websites
The Website contains links to other websites. Although the Website contains links to other websites, it does not mean sharing of the Personal Information with those websites. The Company assumes no responsibility whatsoever for any collection or use of Personal Information which takes place at the linked external websites. Therefore, it is individual Service User’s responsibility to read and understand the privacy statement provided by each of such linked external website.
The Company provides a web form for Service Users to select between opt in and opt out of receiving the e-zines sent by the Company to the email address provided at the time of membership registration.
The Company may, from time to time, request information from Service Users using a questionnaire. Participation in a questionnaire survey is optional, thus each Service User may decide whether or not to disclose such information. Information required may include Personal Information (name, address, postal code and age, etc.). Contact information, among the information, may be used for the notification of questionnaire results. The information collected through questionnaires shall be used only for the purposes of monitoring and improving levels of satisfaction on the Website.
8. Management of Security and Personal Information
The Company shall take all possible preventive measures to protect any information of Service Users.
SSL, the industry-standard encryption method is used for data transmission when the Service Users submit important information through the Website.
The Company ensures that privacy is protected throughout its business operation by regularly providing information security and privacy protection training to all of its staff members.
9. Correction and Update of Personal Information
The Company provides a web form on the Website for Service Users to personally request for the disclosure or change of their own Personal Information as well as to discontinue the use of the services provided by the Company. Also, Service Users may personally contact the customer support desk (please refer to “10. Help Desk Handling Customer Complaints and Inquiries” for more details) to make a request.
The Company shall handle such request without delay according to the procedure separately specified by the Company.
10. Request for your Own Personal Information
The Company shall properly and promptly respond to any request submitted by Service Users for disclosure of their own Personal Information after identification of the Service User requesting such disclosure is verified.
If a Service User finds any errors in the Personal Information maintained by the Company after the disclosure of such information and informs the Company of such errors, the Company shall, in principle, accept a request for correction or deletion of such errors.
The Company shall comply with a request for the suspension of use of Personal Information when such information is (1) used for the purposes other than those provided in the Privacy Statement; (2) illegally collected; or (3) provided to third parties without such Service User’s consent.
11. Help Desk Handling Customer Complaints and Inquiries
The Company has established a help desk and scheme necessary to handle inquiries on this Privacy Statement and complaints on handling of Personal Information. Please contact the Company using the following link:
12. Revision of the Privacy Statement
The revision date which is indicated on the top of this page shall be updated when the Company revised the contents of this Privacy Statement.
Also, if any significant changes were made on the contents of the Privacy Statement, it will be announced on the Website.