Import Basic Pumps Flat from Japan at wholesale prices

*About delivery date
There may be unforeseen delays due to the arrival of goods from overseas.
Please understand that the delivery date and time may be later than scheduled.

*About the product
*There may be a slight deviation from the listed size depending on the product.

*About your order
*We may contact you after your order is placed to let you know that the item is out of stock if there is a rush of orders.
Please forgive us in the unlikely event that we are out of stock.
*Please contact us directly if you require a large order and we do not have the quantity in stock.

*In case of pre-order items
Some items may have an earlier delivery date.
*We will deliver the product as soon as it arrives, however, due to the closing date, etc., it may not be possible to deliver the product on the earlier date.
If you have any problems with an earlier delivery date, please indicate so in the "Message" column.

*About delivery
*The delivery company is basically Sagawa Express. You may not specify the delivery company.
*We do not accept delivery time zone selection.
*If you order items with different delivery dates (items for immediate delivery and pre-order items) at the same time, we will, in principle, ship the items for immediate delivery first.
In principle, we will ship the items for immediate delivery first.
*If you wish to have your order shipped together, please be sure to indicate in the message box when you place your order that you wish to have your order shipped together.
*Even if you have ordered up to the amount that qualifies for free shipping at the time of order, you will be charged for shipping based on the total amount of items in each shipment.
Please note that even if you have ordered up to the free shipping amount at the time of order, you will be charged for the total shipping cost for each item shipped.
*Please note that we cannot cancel or change the quantity of pre-order items after they have been ordered.

*Regarding defective products
*Please contact us first by sending a message to inform us of the defect.
*If you wish to exchange or return a defective item, please send us a picture of the defective item and we will check the condition of the item before taking any action.
In some cases, we may ask to see the actual item.
*Please include a copy of the invoice with the defective item(s) when you send the item(s) to us.
*Please write "Super Delivery Returns" on the invoice.

If you have any other questions or requests, please feel free to contact us.