Import Basic Pumps Pumps All-weather from Japan at wholesale prices

*About delivery date
There may be unforeseen delays due to the arrival of goods from overseas.
Please understand that the delivery date and time may be later than scheduled.

*About the product
*There is a case that there is a slight difference from the listed size depending on the product.

*About your order
*We may contact you after your order is placed to let you know that the item is out of stock if there is a large volume of orders.
*Please contact us directly if you require a large quantity and we do not have the quantity in stock.

*In case of pre-order items
Some items may be in stock for the number of items ordered, and delivery may be earlier than expected. Please understand this in advance.
*We will deliver each item in order as soon as it arrives.
If you have a deadline or other special circumstances that would interfere with an earlier delivery date, please indicate so in the [Message] box when you place your order.

*About delivery
*The delivery company is basically Sagawa Express. You cannot specify the delivery company.
*We do not accept delivery time zone specifications.
*If you order items with different delivery dates (items for immediate delivery and pre-order items) at the same time, we will, in principle, ship the items for immediate delivery first,
In principle, we will ship the items for immediate delivery first.
*If you wish to have your order shipped together, please be sure to indicate in the message box when you place your order that you wish to have your order shipped together.
*Even if you have ordered up to the amount that qualifies for free shipping at the time of order, you will be charged for shipping based on the total amount of items in each shipment,
Please note that even if you have ordered up to the free shipping amount at the time of order, you will be charged for the total shipping cost for each item shipped.
*Please note that we cannot cancel or change the quantity of pre-order items after they have been ordered.

*For customers who wish to ship to areas where shipping fees are not included
If you wish to ship to an area where Sagawa Express charges a relay fee, we will send you a message regarding the shipping fee each time you place an order.

*For defective items
*Please contact us first by sending us a message to inform us of the defect.
*If you wish to exchange or return a defective item, please send us a picture of the defective item and we will check the condition of the item before taking any action.
In some cases, we may ask to see the actual item.
*Please include a copy of the delivery note with the defective item(s) when you send the item(s) to us.
*Please write "Super Delivery Returns" on the invoice.