Import Pre-order Basic Pumps Low-heel Pumps All-weather from Japan at wholesale prices

*Regarding Delivery Times
Unexpected delays may occur due to shipments from overseas.
Please note that delivery dates and times may be later than originally scheduled.

*Regarding Products
*There may be slight variations from the listed sizes depending on the product.

*Regarding Orders
*During periods of high order volume, we may contact you after you place your order to inform you that an item is out of stock. We appreciate your understanding should this occur.
*Customers wishing to place bulk orders should contact us directly if the desired quantity is not in stock.

*For Pre-Order Items
Depending on the item, we may have enough stock to fulfill your order, which could result in an earlier delivery date. Please be aware of this in advance.
*We will ship items sequentially as they arrive.
If you have a deadline or other constraints that would be disrupted by an earlier delivery date, please indicate this in the [Message Field] when placing your order.

*Regarding Shipping
*Please check the [Shipping Fees * Payment Method] page for shipping costs.
*We generally use Sagawa Express as our shipping carrier. You cannot specify a different carrier.
*We cannot accommodate requests for specific delivery time slots.
*If you order items with different delivery times (immediately available items and pre-order items) in a single order,
we will generally ship the immediately available items first.
*If you wish to have items shipped together, please be sure to write [Request Combined Shipping] in the message field when placing your order.
*Please note that even if your order total meets the free shipping threshold at the time of order,
shipping fees will be charged based on the total order amount for each shipment.
*For pre-order items, we cannot accept cancellations or quantity changes after the order is placed.

*For customers requesting delivery to regions with separate shipping fees:
For shipments to regions where Sagawa Express charges a relay fee, we will send you a message regarding the shipping cost on a case-by-case basis; please check that message for the shipping fee.

*Regarding Defective Items
*First, please contact us via message to report the defect.
*For exchanges or returns of defective items, please send a photo of the defective area via message so we can verify the condition before processing your request.
In some cases, we may need to inspect the actual item.
*When sending the product back to us, please include a copy of the packing slip with the defective area clearly marked.
*Please write “[Super Delivery Return]” on the shipping label.