Vendor Profile
SUBARUSYA Co., Ltd.
| Address | Higashiikebukuro 3-9-7 Toshima-ku Tokyo, JAPAN ZIP:170-0013 |
|---|---|
| Representative Name | Keitaro Tokudome |
| Annual Revenue | closed |
| No. of Employees | 38 |
| Web Site URL | |
| SNS |
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SD item code:9527432
| Detail | Price & Quantity | ||
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Miyoshi Hiei
 Original text before translation
樋江井 美好
(200343)
JAN:978479910343-2
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(200343)
JAN:978479910343-2
Wholesale Price: Members Only
1 pc /set
In Stock
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| Dimensions |
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188 x 130 x 16
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| Specifications |
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Country of manufacture: made in Japan
Material / component: Paper
Year of manufacture: 2014
Product tag: None
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Description
| This e-book does not include an audio CD. Please note that the audio CD is not included in this e-book. If you wish to purchase the audio CD, please purchase the paper version of the book. The previous edition of this book was published in 2008 with the concept of smoothly serving customers in English in a service environment. This second edition has been revised to include more expressions that can be used in situations other than sales, such as announcements on bus tours, suggestions on how to spend time during free time, and introductions to traditional Japanese culture, with an awareness of the wide range of services offered to the increasing number of foreign visitors to Japan. This book is also useful for those who leave Japan for overseas countries to learn languages and work part-time in the destination countries. Table of Contents Introduction Let's develop your customer service English skills! Manners in English Customer Service / Customer Service and Honorific Words / Let's find [my own one word] / Study Points for Mastering Pronunciation Practice Phrases for each customer service scene and case Start with basic greetings / Finding the right conversational cues / Approaching the customer and guiding him or her smoothly / Appealing to him or her specifically about products and services / Once the purchase is made / Encouraging the customer to make a purchase decision / Interaction at the checkout / Handling delivery / Confirming stock status and ordering / From packaging to seeing off the customer / Dealing with problems, etc. From wrapping to seeing off / dealing with problems / showing customers around the store * building / handling emergencies / tips for memorable hospitality Bonus Tracks Selected expressions by purpose Useful phrases for everyday life as well as customer service / Common phrases for customer service / Phrases to get you out of a crisis / Praise phrases to win the customer's heart / Proactive sales phrases / From welcoming to showing you to your seat / Ordering and explanation / Seating service, apologies, acknowledgements, etc. Dealing with allergies/ List of Japanese-English phrases |
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| Shipping Method | Estimated Arrival |
|---|---|
| Sea Mail | From Jun.3rd to Aug.6th |
| Air Mail | From May.16th to May.20th |
| EMS | From May.15th to May.20th |
| Pantos Express | From May.17th to May.22nd |
| DHL | From May.15th to May.17th |
| UPS | From May.15th to May.17th |
| FedEx | From May.15th to May.17th |
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Under the resale price maintenance system, publishers are legally allowed to set the selling price of books. We ask that your company also adhere to the fixed sales price. Failure to do so will result in termination of the transaction. Please understand this in advance. Please note that we cannot accept returns except for defective or damaged products. |
Other items from this category:
Table of Contents
Introduction Let's develop your customer service English skills!
Manners in English Customer Service / Customer Service and Honorific Words / Let's find [my own one word] / Study Points for Mastering Pronunciation
Practice Phrases for each customer service scene and case
Start with basic greetings / Finding the right conversational cues / Approaching the customer and guiding him or her smoothly / Appealing to him or her specifically about products and services / Once the purchase is made / Encouraging the customer to make a purchase decision / Interaction at the checkout / Handling delivery / Confirming stock status and ordering / From packaging to seeing off the customer / Dealing with problems, etc. From wrapping to seeing off / dealing with problems / showing customers around the store * building / handling emergencies / tips for memorable hospitality
Bonus Tracks Selected expressions by purpose
Useful phrases for everyday life as well as customer service / Common phrases for customer service / Phrases to get you out of a crisis / Praise phrases to win the customer's heart / Proactive sales phrases / From welcoming to showing you to your seat / Ordering and explanation / Seating service, apologies, acknowledgements, etc. Dealing with allergies/ List of Japanese-English phrases
目次
Introduction 「接客英語力」を養成しよう！
英語接客におけるマナーとは／接客と敬語／「私だけの一言」を見つけよう／発音をマスターする際の学習ポイント
Practice 接客シーン＆ケース別フレーズ集
まずは基本的なあいさつから／会話の手がかりを見つけよう／お客さまへのアプローチとスムーズな誘導／商品・サービスを具体的にアピールする／ご購入が決まったら／ご購入の意思決定を促す／会計のときのやりとり／配送関係の処理／在庫状況や取り寄せについての確認／包装からお見送りまで／トラブルなどへ対応／店内・建物内の案内／緊急対応／心の残る「おもてなし」のヒント
Bonus Tracks 目的別選り抜き表現集
接客はもちろん、日常生活にも役立つフレーズ／接客サービスの〈常識〉フレーズ／接客のピンチを切り抜けるフレーズ／お客さまの心をつかむ賞賛フレーズ／積極的なセールスフレーズ／お出迎えから座席への案内まで／オーダーおよび各種説明／客席サービス、お詫び、謝辞など／アレルギーへの対応／和製英語一覧表